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Customer Experience

Case Studies

PureGym

Balance excellent service with reduced cost by promoting & encouraging self service channels.

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Barratt Developments - Developing a collaborative approach

Utilising Alignment Check, to drive stronger relationships & improved people experience.

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SGN - Creation of a series of eLearning packages

eLearning packages created to enable timely & efficient learning.

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SGN

With a clear ambition to lead the way in energy provision, the focus was on the strategy and plan to get there.

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Arvato UK

Driving a consistent, great experience for existing colleagues and new recruits.

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Yorkshire Water

Needed to optimise student Persona experience & drive more self help/online activity.

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Pfizer

Could CX play a role in the answer to the changing world of Pharma.

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United Utilities

Meet our customer demand through an efficient & optimal resourcing approach.

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Barratt Homes

Ensuring the Customer Experience was evolving through development & innovation, aligned to the Proposition.

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Wirral - Customer Insight & Engagement

Why Customers access our services & identifying new ways of working.

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Wirral

Understanding, adapting & changing the Customer Experience at pace.

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Water Plus - Skills Creation & Knowledge Transfer

There was a desire to create a strong sense of what it meant to be Water Plus.

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Water Plus

Operational Stand-Up Of A New Joint Venture In The Regulated Water Market.

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Northern Gas Networks - Creating a lasting culture

To accelerate their Customer Experience from good to great.

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Studio

Repositioning Customer Experience as a main board level enabler of true Customer centric transformation.

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Shop Direct

Restructuring to support a shift from 15% to 85% online ordering.

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SCS

Developing a clear view of what good CX for SCS looks like, and what is required to achieve it.

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