Barratt Homes outsource their contact centre for customer enquiries to Ventrica. Barratts asked us to conduct a review of the Ventrica Sales and Social Media Operation - one outcome was to hold a workshop to ensure common understanding of objectives and purpose and a collaborative plan to deliver against.
“Our alignment tool enabled a collaborative workshop. I would recommend this approach to any new partnership, or where there is a desire to drive an improved People Experience” Beverley Stag, Outcome Creation Specialist, Custerian
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.