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Customer Experience
Coaching & Training

Creation of a series of eLearning packages

eLearning packages created to enable timely & efficient learning.

There is a need to replace or supplement classroom based training with effective packages that can be completed remotely, empowering colleagues and up-skilling them at pace on priority business compliance, processes and ways of working


  • Create relevant training courses that capture all requirements from classroom based training within a condensed eLearning package.
  • eLearning packages to be compatible with Learning Management System to ensure data can be captured/recorded and be accessible remotely.


  • Scoped each training package with relevant stakeholders to define deliverables and advised on industry best practice in relation to: content, duration, questioning, testing & scoring, layout and design.


  • Delivered and rolled out multiple eLearning packages covering Customer Experience, Account Management and Vulnerable Circumstance training for specific business functions.
  • Reduced the reliance on lengthy classroom based training reducing cost and speed to competency.
  • Training package contributed to the business achieving BSI accreditation for vulnerable consumers.
“We were delighted with the effort & input from the Custerian team, which allowed us to transform our learner journey, providing invaluable support in design & development.” Julie Reid, Customer Experience Manager, SGN
Surrey, United Kingdom

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