Arvato are a business process outsourcer, utilised by many blue chip organisations to handle their customer contact channels. Custerian partnered with their UK operation to develop their ways of working for new and existing colleagues.
We supported change at pace through colleagues:
“I was extremely impressed with your consultancy and interim people - you quickly understood our needs and then acted swiftly & positively to give excellent support throughout the whole process - as always” Dean Nicholson, COO, Arvato UK
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.