Client testimonials

“A good style and approach from people that understood the specifics of our requirements. A professional team that deliver on their promises”

Kevin Horgan

Head of Operations, The Contact Company

“Thank you so much for doing this, you are extremely good at this work. This has given us a foundation/blueprint to continue the plan to bring in new businesses”

Tim Collins

CFO, Woven

“Delivered to the brief, on time and on cost and left us with both a clear understanding of the performance and challenges today, and a plan to improve”

Stephen Rowe

Chief Marketing Officer, Pure Gym Group

“You understood our needs quickly. I also really appreciated these highly experienced managers and valued the way they hit the ground running, their ‘hands on’ approach, the hard work, the quick learning curve, their focus and attitude and of course their flexibility”.

Dean Nicholson

Former COO, Arvato UK

“You’ve provided us with  some very useful  insight, some  good ideas &  most importantly  momentum for  us to go and  deliver”

Rich Hughes

SME Business Director, EDF Energy

"It was great working with you all. Thank you for your focus & leadership with this output. I would certainly recommend Custerian to any other doing this type of work across the market”

Liz D'Arcy

Director of Market Engagement, MOSL

“Without a doubt the most capable change agent I have worked with”

Keith Basnett

Group COO, Yodel

“I would like to express my sincere gratitude to the Custerian Team for joining our Getting it Right journey.

The staff found the journey empowering and inspirational and we brought together hidden mixed talents and levels of confidence to achieve the best ”

Lisa Jamieson

Head of Customer Services, Wirral

“Custerian brought a lot of experience & energy into the team, had a natural talent of quickly fitting in.   David from Custerian was not afraid to own problems & come up with solutions through teamwork. I have been very happy with the choice of Custerian & David as my Programme Director ”

Allan Falkenberg

CEO, Crewing

“Nicola’s drive, vision and meticulous planning set her apart as a business leader and solution provider. In addition, Nicola’s approach with a classroom of customers was engaging, professional & persuasive.

I would recommend Nicola and her team to anyone looking to innovate and improve their operation.”


Senior Project Lead, Concentrix

“Custerian have provided a flexible and responsive support that has helped us make significant advances in Colleague engagement and maintain focus during a time of high growth and change”

Sasha Watson

Vice President Employee Experience, Arm

“This approach helped us to design and build what the customer wants and not just what we want - Invaluable!”

Jennifer Poole

Project Manager, Yorkshire Water

“Your support &  direction has been  outstanding so far.  I am genuinely  amazed how far  we have come in  a very short time  and we could not have done it  without your help”

Mike Bellis

Senior Marketing VP, Pfizer

“Whilst partnering with Custerian, our level of CX maturity has improved considerably. I have been delighted with the outcomes achieved. Custerian have been incredible partners for us”

Claire Hill

CX Director, Studio

“Led the charge  to fundamentally  change the way  SDG dealt with  its Customers,  bringing them  into the heart of  our thinking &  planning”

Mark Newton-Jones

Group CEO, Shop Direct

“Custerian has been an excellent partner for Adare using their experience of change and transformation to support the business to transform and importantly by guiding and supporting the senior leadership team through their own journey of change. ”

Andrew Dutton

CEO, Adare

“Thank you for all your help and support. You are one of the few that do what they say, when they say. We could not have done this, including sourcing funding, without you”

Chris Morgan

Managing Director, Big Fang Collective

“Thank you for the quality of service provided. We sincerely appreciate your efficient, gracious customer service, the level of detail & accountability you have demonstrated on each of the projects worked upon & the way you conduct business as a whole, especially given the many last minute changes”

Chris Morgan

COO, Hospedia

“It’s great to see what we have all achieved since we really started in Dec 15, between SGN and Custerian!”

Maureen McIntosh

Head of Customer Experience, SGN

“I wanted to thank you for all of your hard work & support. It was great to work with such a pragmatic team & it feels like we have got to the right result with this review & with a Custerian colleague now in the business already making an impact”

Hannah Darby

Marketing Director, Good Energy

“They have  incredible  knowledge of  the Customer  Contact industry  and quickly  understood our  business, despite how complicated,  in terms of its  operating model”

Ed McCoy

Group Head of Sales, Barratt Developments PLC

“A true visionary within customer service & transformation”

Jan Walsh

Head of Proposition, ArrowXL

“Works in partnership with your organisation, and designs practical and workable solutions”

Marie Liston

Corporate Services Director, SCS

“Your support &  direction has been  outstanding so far.  I am genuinely  amazed how far  we have come in  a very short time  and we could not have done it  without your help”

David Clark

CIO, Northern Gas Networks

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