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Linking strategy to
activity for all
Making the complex simple, through experience
We do change with you,
not to you
From transformational to tactical change
Whatever you’re trying to change, we can help increase the pace and reduce the risk, by harnessing your most important asset, your people…
In an increasingly digital world, we believe people matter most and we exist to make work better for them, by creating a sense of common purpose, which we use to deliver your objectives…
4P’s Model – 4 Self Contained Stages
Stop shifting between spreadsheets and emails, consolidate your project management with Custerian
Working to improve customer and colleague experience through innovative training, workshops and action planning
From strategy to tactics, implement real changes with lasting effect
Engage and manage omni-channel solutions with Custerian
We check alignment within your entire organisation to measure priorities, proposition, processes and much more
We either utilise our 40+ years of in-house experience or one of our extensive network of specialists
Where we do not have the in-house skills, we utilise our network to bring the talent we need into the change process
We collaborate with your people to up skill and expand your internal capabilities
Train your team in our frameworks and methods so they’re comfortable and can undertake change themselves in the future
Dedicated High Impact Projects
- Due Diligence -
- Driving Innovation In Businesses -
- Investment
Vision & Strategy Creation -
- Full CX Driven Strategy -
- Change Programmes -
- Proposition Development-
-Contact Centre Operational Stand Up -
Cross-Functional Activities
- Full Digital Marketing Solutions -
- Internal Communications -
- End-to-End Programme Management -
- Data Science/AI -
- RFP Management/Creation -
- Business Transformation -
- Post M&A Integration -
Because People Matter Most
- Find & Provide Interim Talent -
- Improve Colleague Engagement -
- People Engagement -
- Finding People -
- E-Learning Creation -
- Internal Communications -
- Digital Marketing Services -
- Performance Management -
Distinct One-Stop Solutions
- Customer/People Experience -
- Brand Guidelines -
- Alignment Capability Index -
- Website Build -
- FB Workplace Implementation -
- Digital Innovation -
- Brand Assets Creation -
- BI/Scorecard Development -
Ongoing Engagements
- Full Organisational Change -
- Operational Efficiency & Effectiveness -
- AI & Data Science Solutions -
- Contact Centre Optimisation -
- Journey Design -
- Agile Innovation -
-TOM Design + Implementation -
- Process Re-engineering -
-Digital Marketing -
- Service Design -
- Workforce Optimisation -
- Technology Procurement & Implementation -
Frameworks We Use
- Operating Model & Organisational Design-
- 4P Strategic Business Framework -
- Customer Journey Design -
- Bespoke Service Design Approach -
- Value Stream -
- ACI -
- AC Tool -
- Ambition On A Page -
- 5 Lever Change Model -
- 4 Box Value Stream -
Made with ❤ in House