SCS shifted their ways of working during Covid, as retail was experiencing fundamental change. They needed to understand their true end-to-end CX and challenge where it could be improved. Their CEO came to us due to our experience and ability to deliver successful outcomes at pace.
“Works in partnership with your organisation, and designs practical and workable solutions” Marie Liston, Corporate Services Director, SCS
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.