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Operating Model

Case Studies

Velos

Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.

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Agilitas

Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.

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Action

After significant growth there was an opportunity to re-engineer process to drive efficiency.

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V Group

Creation and implementation of a programme to improve and centralise operations.

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Woven - Covid Response

The business needed to react quickly and effectively to a business continuity threat.

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The Body Shop

Developing engagement and bringing the brand to life throughout the customer journey.

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Good Energy

Looking to get ready for growth and build on growth of sustainable energy.

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MOSL - What’s needed to drive the right outcomes?

Developing Data-Led personas to further understand the true value, cost and benefits of data within the Market.

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Wirral

Understanding, adapting & changing the Customer Experience at pace.

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Water Plus

Operational Stand-Up Of A New Joint Venture In The Regulated Water Market.

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Innovation Group

Re-Structuring in an increasingly competitive market.

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Yodel

Integrating the UK’s second largest parcel delivery network.

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Home Retail Group

To enable the company service team in a more digital engaged/serviced age.

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Adare

After a sustained period of growth, an opportunity to look at improving ways of working, globally.

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Shop Direct

Restructuring to support a shift from 15% to 85% online ordering.

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The Contact Company

Striving For The Best - Using Industry Best Practice To Create A Baseline For Improvement.

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