MOSL has the desire to further understand the true cost, value and benefits of the data that is available throughout the Market. This was driven by the water markets continuous evolvement and the increase of the use in data that is collected to provide the market with insights. There was a challenge in identifying key “gaps” within the greater understanding of the needs and wants of the data consumers and contributors.
"The data led user personas delivered are exactly as required and will provide a great foundation for prioritising the data services we provide. Custerian hit the ground running, proactively engaging with us throughout and completing multiple interviews with our key market stakeholders. It was a pleasure to work with them an I would thoroughly recommend Custerian.” Client Lead, Leadership Team, MOSL
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.