Our ability and track record on turning business strategy into aligned outcomes covering entire end to end commercial process and involving full Operating Model considerations covering People, Metrics, Insights, Process and Technology enabled this ground up review
Challenge
- Strong desire to look at level of manual process and complexity which could lead to re-working
- Strong focus on the order to cash collection core process to free up resource for growth to be accelerated/future proof
- Desire to instil a new collaborative approach and provide clarity
Solution
- Mapping of the E2E Commercial Process & sub-processes completed through on-site & virtual interactive workshops with teams
- Review of the key sub-processes within the E2E Commercial process to understand key pain points to determine priorities for quick wins, as well as longer term requirements for Data/MI & Technology requirements
- Process re-engineering on key processes in which People, Process & Ways of Working issues were present to drive improved data capture, reduce manual effort/re-work and drive process adherence
Outcome
- Development of a business benefits case showing opportunities to reduce costs, recognise revenue quicker & invest in technology to drive further automation and efficiency improvements
- SOP development & implementation plan delivered
- Change & Governance tools developed & embedded with organisation
“Very professional and supportive team to work with who add value and shed new light on old problems and help to provide the answers.” SME Lead, Team Member, Agilitas
