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Ways of Working
Operating Model

Review Of Internal Process & Ways of Working

Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.

Our ability and track record on turning business strategy into aligned outcomes covering entire end to end commercial process and involving full Operating Model considerations covering People, Metrics, Insights, Process and Technology enabled this ground up review


  • Strong desire to look at level of manual process and complexity which could lead to re-working
  • Strong focus on the order to cash collection core process to free up resource for growth to be accelerated/future proof
  • Desire to instil a new collaborative approach and provide clarity


  • Mapping of the E2E Commercial Process & sub-processes completed through on-site & virtual interactive workshops with teams
  • Review of the key sub-processes within the E2E Commercial process to understand key pain points to determine priorities for quick wins, as well as longer term requirements for Data/MI & Technology requirements
  • Process re-engineering on key processes in which People, Process & Ways of Working issues were present to drive improved data capture, reduce manual effort/re-work and drive process adherence


  • Development of a business benefits case showing opportunities to reduce costs, recognise revenue quicker & invest in technology to drive further automation and efficiency improvements
  • SOP development & implementation plan delivered
  • Change & Governance tools developed & embedded with organisation
“Very professional and supportive team to work with who add value and shed new light on old problems and help to provide the answers.” SME Lead, Team Member, Agilitas
Nottingham, United Kingdom
Technology Services

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Read about some of the great work we’ve been doing with our customers.
Operating Model

Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.

Operating Model

After significant growth there was an opportunity to re-engineer process to drive efficiency.

Ways of Working

To utilise an approach and tools that can be re-used to bolster the people team foundations.