One of the first 100% renewable energy retail businesses, which has gone through high growth in recent years. The operational capabilities (processes, technologies, ways of working) needed to be as efficient or effective as they could be, were meeting the needs of customers behaviours and fit for purpose to meet further growth plans. An investment plan was also underway for technology & data/business intelligence, with the review supported.
“I wanted to thank you for all of your hard work & support. It was great to work with such a pragmatic team & it feels like we have got to the right result with this review & with a Custerian colleague now in the business already making an impact” Hannah Darby, Marketing director, Good Energy
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.