Whilst they could have done this internally TCC recognised the benefit a trusted outside company, who understood the Service Sector intimately, could bring to really challenge their existing operating model & approach, to ensure that they were delivering the best outcomes for their Clients.
“A good style and approach from people that understood the specifics of our requirements. A professional team that deliver on their promises” Kevin Horgan, Head of Operations, The Contact Company
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.