A boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas (India/South Africa) locations, typically operating on clients own systems which are not always cloud based. Work From Home was part of the future operating model but not yet leveraged.
Due to COVID19 there was a need to rapidly get colleagues working from home (WFH) to ensure continuity of 24-7 services. Fast, accelerated project delivery was needed to reduce potential health risks to colleagues whilst maintaining the same level of support for clients.
“This required design, test and set up all to be running concurrently, whilst dealing with the constant changes in government guidelines. Quick thinking, pace, decisiveness, collaboration, as well as providing re-assurance to a lot of anxious stakeholders, Custerian provided great project management of this alongside our internal SME’s!” Nicola Collister, COO, Woven Solutions Group
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.