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Case Studies

Woven - Workplace

Bringing Internal Communications Into the 21st Century with Facebook Workplace.

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The Body Shop

Developing engagement and bringing the brand to life throughout the customer journey.

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Concentrix

A new approach was required to address a growing, industry wide problem of colleague attrition.

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Yorkshire Water - Collaborative Service Design WITH customers

Focus on better customer outcomes and improved cost to serve needed.

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Home Retail Group

To enable the company service team in a more digital engaged/serviced age.

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Northern Gas Networks - Creating a lasting culture

To accelerate their Customer Experience from good to great.

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SCS

Developing a clear view of what good CX for SCS looks like, and what is required to achieve it.

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ArrowXL

Moving the client discussion from cost reduction to value adding.

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