Woven is a leading outsourced contact centre, customer management and BPO service provider, aiming to disrupt the industry through their People Powered by Technology proposition. Our aim was to ensure each of their 1000+ colleagues felt a part of the Woven family and could communicate quickly, easily and effectively in their teams and across the wider organisation.
“We were delighted with the successful implementation of Facebook Workplace, which fits perfectly with our People Powered by Technology proposition. The Custerian team did a great job of building excitement and driving engagement across the organisation.” Nicola Collister, Chief Operations Officer, Woven
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.