Top 3 global business process outsourcer. We worked with the UK team and a Strategic Client. We combined our practitioner understanding of the factors affecting colleague attrition, with a machine learning to give a leaving prediction dashboard, presented in an enhanced MI dashboard that significantly reduced team leader effort to implement ‘interventions’.
“Nicola’s drive, vision and meticulous planning set her apart as a business leader and solution provider. In addition, Nicola’s approach with a classroom of customers was engaging, professional & persuasive. I would recommend Nicola and her team to anyone looking to innovate and improve their operation.” Senior Project Lead, Concentric
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.