Do you have the right set up to succeed?

Operating Model transformation

The bit that structures how your Vision, Purpose & Value will be delivered.

The way in which your product or service is brought to life and delivered to customers at the highest level. Historically this would cover things like centralised Vs decentralised. Use of partners and geography for suppliers/partners as well as the very high level channel and Marketing, Operations & Service structures. Increasingly we advocate flexible TOM's based around Operating Models, Organisational design and aligned brand centric service and experience journeys built to support critical Customer Personas.

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