So, who does most change in an organisation? It's the stuff Colleagues do all day, day in day out. Yet you often hear the words 'we're too busy doing the day job to do change'. Most of the 'GRIT' that stops things working well, is happening between functions, and the best people to deal with them are the Colleagues passing work back and forwards. We know this because we have run businesses and know change happens every day, in every exchange.