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Change Management
Business Transformation

Using service design principles

There was a strong desire to embrace new ways of working to compliment their risk averse culture.

Resourcing solutions into Financial Services have changed dramatically over recent years. Regulation and government policy have added hurdles whilst the gig economy is growing - creating innovative solutions to meet both client and contractor needs has never been more important.


  • Find ways of generating more innovative solutions in this market place which is relatively fixed
  • Develop broader resourcing relationships with clients
  • Reduce reliance on single revenue line
  • Deal with ongoing concerns with regard to IR35 employment law


  • Use service design principles to review the opportunities that exist to create ideas for investment
  • Undertake external market assessment and approach potential partners and disruptive entrants for possible Joint Ventures
  • Develop the ideas deemed to be most impactful through to business case working with a range of stakeholders & business partner


  • Delivery of options to progress and levels of investment required to increase revenue through new solutions
  • Developed a new Talent Model for the organisation
  • Supported the creation of a new transformation approach internally that built on the new skills we had brought in
“It has been a great journey with Huntswood, supporting the team to develop through provision of frameworks and focused activity plans” Simon Norrie, Co-Founder, Custerian
Reading, United Kingdom
Professional Services

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