< All Case Studies
Business Transformation
Change Management

Set up, Lead & Support Change Management

Create & Mature A Change Culture In A Newly Formed Group Of Businesses.

Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas (India/South Africa) locations.  Formed through M&A activities of 5 businesses over 18 months, funded by a US Private Equity business through a rollup strategy.


  • Change was not established (processes, tools, or people) within any of the first businesses acquired - therefore ‘change management’ needed to be designed, set up, run and iterated to create the Woven Way.
  • The change approach needed to reflect the fast, iterative nature of the business (serving over 800 clients), driving efficiencies & effectiveness for the PE company, as well as continuing M&A activity.


  • Developed a simple, effective approach & with tools that can be utilised by  users designing, leading, involved in change - to suit the level of change maturity and project complexity for the whole business.
  • Trained a cross section of SME’s, leaders and change team members on the change approach and ways of working to embed the change culture.
  • Set up a change ‘community’ through a digital collaboration group,  encouraged sharing of ideas, challenges, successes, risks/issues, new  ways of working to champion ongoing  iterations and develop change ‘champions’.
  • Offered flexible resources to support: solutions design (user centred); priority project stand ups; PMO; Programme Management for complex programmes ensuring effective delivery.


  • Established ‘change management’ processes, tools, documentation & governance for all change.  Electronic Change Management process also established.
  • Change support, governance & reporting for 20+ strategically aligned projects with seamless handover to internal teams.
  • Programme Cost & Benefit tracking with automated PowerBI Reporting.
“Establishing an effective & efficient change approach was crucial - we had so much to change, very few skills, processes, the right toolset or mindset. This was done incredibly well, and suited the Woven ways of working. The flexible support was brilliant, to stand up and handover once we had a project established - thank you." Nicola Collister, COO, Woven Solutions Group
Bristol, United Kingdom
Professional Services

more case studies

Read about some of the great work we’ve been doing with our customers.
Operating Model

Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.

Ways of Working
Operating Model

Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.

Operating Model

After significant growth there was an opportunity to re-engineer process to drive efficiency.