Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas locations. They had acquired a specialist overseas organisation and so wanted to take advantage of these skills across the group and gain the benefits of offshoring.
The key to successful outsourcing of any kind is to understand what you have, what you need, what you wish to gain and to start by moving repeatable processes that can be fully documented.
"Whilst we accept many people offshore for cost saving, in this instance it was about getting a better outcome by being very selective over the type of work being selected. Then of course come the way you go about it. Too often it can become a tail wagging the dog situation" Nicola Collister, Founder, Custerian
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.