Woven is a Contact Centre, Customer Management and BPO service provider, aiming to disrupt the industry through their People Powered by Technology proposition. Our aim was to accelerate the marketing activity through clear campaign-based plans, to toke potential customers on a journey from suspects to brand advocates.
“This has been a great journey for Woven Marketing, developing a brand, website and supporting campaigns to drive leads to the business and support activity with existing prospects and clients. This can now be built on through a more equipped internal team” Nick Fountain, Interim Head of Marketing, Woven Solutions Group
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.