SGN were embarking on a world first proof of concept to supply homes in Fife with Hydrogen gas. Due to this having never been completed before, the customer journey had to be designed and the potential pain points addressed with a wide range of stakeholders to ensure uptake & success.
"I just wanted to say thank you once again. The work has been really rich & insightful, and has given us great customer thinking and a clear proposition for us to take forward" Project Lead, SGN H100 Fife
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.