The aim was to provide an additional lens to review the factors affecting the delivery of a best in class compliant large load process/journey that would exceed customer expectations and be as efficient and effectively as possible and enjoy wide stakeholder support.
“We were tasked to come in help the team (quickly)take a different view on something they just not get to a common view on. Our outside in method helped them really get into their customers shoes. This short sharp shock stuff really suits our our practitioner led approach” Simon Norrie, Co-Founder, Custerian
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.