Hospedia deliver patient experience tools through integrated solutions in the UK & US for clinical staff & patients to improve communication, workflows, care standards & reduce length of stay/re-admission rates. With a focus on constantly innovating and developing new solutions, there was a requirement to ensure that this was reflected in a great digital user experience.
“Thank you for the quality of service provided. We sincerely appreciate your efficient, gracious customer service, the level of detail & accountability you have demonstrated on each of the projects worked upon & the way you conduct business as a whole, especially given the many last minute changes” Chris Morgan, COO, Hospedia
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.