E.ON Hungary were new to user journey design and wanted not only to build on the work that their Colleagues in the central CX team had done on the current state, but to work with us because of our commitment to pass our skills into the team so they could become self sufficient going forwards
“For me the best bit of this project was the double thumbs up we got from the Hungarian business unit lead when we collectively presented the journey, business case and high level change plan. A first apparently" Simon Norrie, Co-Founder, Custerian
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
After significant growth there was an opportunity to re-engineer process to drive efficiency.