People not Bots are to Blame
People not Bots are to Blame I’ve spent my entire life innovating, creating & delivering Service – It shouldn’t be this way? I’m proud to
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People not Bots are to Blame I’ve spent my entire life innovating, creating & delivering Service – It shouldn’t be this way? I’m proud to
Service Design – The key to faster, better solutions My Take on Service Design as a Solution & Continuous Improvement Practitioner We all experience some
Messy Processes – Messy Customer Experiences? I am sure you have heard more than once in your life as a customer, in your businesses, or
Successfully engage customers and realise 50% higher productivity Successfully engage customers and realise 50% higher productivity I’m hearing lots about customer expectations & how they’re
Customer Experience or Customer Engagement – what’s the difference and how do you truly engage? Customer experience is traditionally focussed on flexing what you do
People – The Bit That Customer Experience Misses Customers & Colleagues Are….. People So what I am talking about here is the growth of purpose
I want to make changes.. but they keep asking for a cost benefit case! Can’t we just do what our customers want us to do?
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