People not Bots are to Blame
People not Bots are to Blame I’ve spent my entire life innovating, creating & delivering Service – It shouldn’t be this way? I’m proud to
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People not Bots are to Blame I’ve spent my entire life innovating, creating & delivering Service – It shouldn’t be this way? I’m proud to
Service Design – The key to faster, better solutions My Take on Service Design as a Solution & Continuous Improvement Practitioner We all experience some
M&A or Stress Test your existing business – How to bring businesses together to create value A lot of M&A activity tends to focus on
Change Done, Well We all experienced (been involved in, or seen) changes that have worked, but often we have seen change done badly (we tend
Custerian supports Raise Your Hands – Charity It is hugely important to us here at Custerian, as an SME in the UK, and as a member
Why Customers (Don’t) Choose You! I recently supported the Awards International CX Awards as a judge for the second time. It’s great to see the
We all need Organic Mango’s from Finca Los Pepones! Purpose is the new digital in Retail We all shop and spend our hard-earned cash, so
Messy Processes – Messy Customer Experiences? I am sure you have heard more than once in your life as a customer, in your businesses, or
Successfully engage customers and realise 50% higher productivity Successfully engage customers and realise 50% higher productivity I’m hearing lots about customer expectations & how they’re
Customer Experience or Customer Engagement – what’s the difference and how do you truly engage? Customer experience is traditionally focussed on flexing what you do
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