• +44 1925 607060
  • approach@custerian.com
  • Mon - Fri: 9:00 - 18:00

Custerian Blogs

Blog: We all need Organic Mango’s from Finca Los Pepones!

There are various predictions about what 2020 will look like post the retail peak, with suggestions that the whole of UK retail will be down 4.6% versus 2019, and it will take to 2022 (for most) to recover to 2019 levels.  I am sure this will be a similar picture around the world.  Online has increased (no surprise there) by circa 17%.  

There’s no going back – this shift in our spending and our behaviours won’t revert…

Blog: Successfully engage customers and realise 50% higher productivity

Customer Expectations are increasing

An ever-growing challenge that isn’t going to subside, is that we are always switched on & connected. At least 60% of UK adults use more than 2 devices with 87% of us using a smartphone*. We therefore have much easier access to organisations if things go wrong…

Blog: Customer Experience or Customer Engagement – what’s the difference and how do you truly engage?

Customer experience is traditionally focussed on flexing what you do to meet customer expectations. Achieving a great customer experience and maintaining it, needs ongoing focus and visibility of…

Blog: I want to make changes.. but they keep asking for a cost benefit case!

Can’t we just do what our customers want us to do?

We get this comment a lot when it comes to putting change in. The “they have said I need a cost benefit case – surely they should just know we need to do this?” cry for help. Read on to find out more…

Blog: Messy Processes – Messy Customer Experiences?

I am sure you have heard more than once in your life as a customer, in your businesses, or a reply from a colleague: “Sorry, it is against our policy” or “It is against regulations”.  How is it against regulations when others are doing it? No, it is just an easy escape from feeling you offer bad customer experiences. How many companies actually mix bad internal processes with regulations or policies? Quite a few I’m sure!..

Blog: People - The Bit That Customer Experience Misses

Most people come to work for, and like to buy from, organisations that they feel represent and/or enhance something they feel intrinsically represents themselves (or in reality the best version of themselves).

So in this article what I am going to explore are some of the things you might want to consider. As with many of my postings/musings much of this has been about for a while and I can be a bit contrary about about it being presented as ‘exciting and new’.

Blog: An Agile Approach To Change

Can you really use technology as focal point to drive rapid business wide change?

Increasingly we are using new technology aligned to an agile development and user centric development pathway to create incubator solutions that develop from need, to paper concept, to live system in a matter of weeks – In fact we have created a 30 Day Plan for this because it is entirely possible to do it that fast. Read on to find out more…

Blog: Agile - But Where Are The People?

We are big advocates of working with Agility, almost as much as we are fans of getting the most done, with the least amount of effort. Creating great outcomes by liberating the people potential contained in all business, within a very commercially orientated framework. So as you might imagine I have a view on this debate. Click Read More below to find out more on our views…

Blog: The Ultimate Burning Platform – How did you do?

How we react to difficult situations is dependent on a lot of factors, not least of which is level of preparedness. But despite the sudden nature of this event, many have achieved remarkable things in a very short space of time, whilst others have floundered. This is what I’d like to explore here. 

How we react to difficult situations is dependent on a lot of factors, not least of which is level of preparedness. But despite the sudden nature of this event, many have achieved remarkable things in a very short space of time, whilst others have floundered. This is what I’d like to explore here…